We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return.
Any returned electronics must be free of any cosmetic damage. Delivered electronics that has been opened, in use, installed or attempted to be installed may not be eligible for return or will incur a 30% restocking fee. Electronics that remain unopened, unused and never installed will be eligible to return within 7 days.
All furniture and mattress purchases are considered final sale, with the exception of mattresses covered by a manufacturer's one time 60-day comfort guarantee; In order to be eligible for a one-time exchange under this guarantee, the customer is required to purchase a mattress protector from Sister’s Sleep Gallery. There is no credit if the customer selects a less expensive mattress. The customer will also be responsible for any delivery charges. All furniture and mattress order cancellations are subject to a 30% restocking fee.
Custom furniture purchases require a 50% nonrefundable deposit at the point of sale, cannot be cancelled once an order takes place and is considered final sale — even if not yet delivered — and will not be eligible for return.
Special order merchandise cannot be cancelled once an order has been placed and is considered final sale — even if not yet delivered — and will not be eligible for return.
Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please contact us for a copy of our store's policies.
We respect and are committed to protecting your privacy. We may collect personally identifiable information (PII) when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping and Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
Sales Tax: Orders will be charged a tax rate that is determined based on where the delivery takes place.